En anglais dans le texte: Business email do’s !

While email has offered professionals the opportunity to communicate on a more casual level, it should always be handled professionally. Here are some helpful « dos » of email communication.

It is good practice to ask yourself how your readers might react to what you’ve written.

Be sure it’s meaningful at a glance. If the recipient has an inbox full of messages, he or she will decide which to read based on the relative importance of senders and subjects. Users often respond to the volume of their email by using filters and rules-based agents. If your message has been filed, the recipient can find it quickly by checking the subject area.

This technique is preferable to quoting an entire message and adding ‘Ok’, ‘Me too’ or ‘I agree’.

Some of your correspondents might not like having their email addresses made available to other people. Use the ‘blind carbon copy’ feature to suppress the names of other addressees.

Your message creates an image of your company and of yourself. When communicating with upper management or customers, use a business letter format, complete sentences, and a spellchecker. Misspelled or omitted words indicate a lack of attention to detail.

Be sure that your message is clear and grammatically correct.

It identifies you as the sender, and it’s common courtesy.

Double-check your formatting. Your message may look quite different on your recipient’s screen that it does on yours.

If you’re going to be out of the office, use auto-response messages.

Every company has its own customs and ways of doing things.
N’hésitez pas à nous contacter pour plus d’information sur nos formations thématiques.

Source: https://en.oxforddictionaries.com/writing-help/writing-help/business-email-dos-and-donts